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  • Registration is open every day from 7:30 a.m. until the close of the day’s sessions. 
  • 30-minute refreshment breaks are at 10:00 a.m. and 2:30 p.m. daily (Wednesday afternoon break is at 2:00 p.m.). 
  • Lunch is 12:00-1:00 p.m. daily in the Catalina Ballroom (Monday lunch is in the Shutters Hospitality Suite)
avatar for John Klein

John Klein

Carnegie Mellon Software Engineering Institute
John Klein has over 20 years’ experience developing systems and software. He joined the Carnegie Mellon Software Engineering Institute (SEI) in 2008, where he is a Senior Member of the Technical Staff. Before joining the SEI, John was a chief architect at Avaya, Inc., where his responsibilities included developing multimodal agents, architectures for communication analytics, and the Customer Interaction Software Product Line architecture. Prior to that, John was a software architect at Quintus, where he designed the first commercially successful, multichannel, integrated contact-center product and led the technology integration of the product portfolio as Quintus acquired several other companies.

Find John Klein at http://www.sei.cmu.edu/about/people/profile.cfm?id=klein_14435.